Artificial Intelligence (AI) in Human Resource Management (HRM): A Conceptual Study

Abstract

Talking about Artificial Intelligence (AI) or we can say that digitalization has become significant and innovative factor in Human Resource Management (HRM), rebuilding the classical HR functions into modern and more effective and efficient processes. This conceptual study discuss the significant role of AI in strengthening key HR functions such as recruitment & selection, performance management, training & development and employee relations. This paper is giving limelight to how Artificial Intelligence helps organizations to enhance decision-making process, decline biasness, and how to strengthen operational effectiveness.

Alongside with the above mentioned benefits, it talks about the challenges such as ethical challenges about employee privacy, issues related to data privacy, and limited acceptance of technological innovation among various employees. On the basis of existing literature, the study explains that AI is significantly developing and changing HRM into more effective and technology-driven function. These days many organizations are accepting AI software or AI-based HR systems in order to make performance better and to achieve better workforce management system and to stand strong in the modern competitive business world. Digitalization or AI has taken over the entire business world but the question arises that still many are not comfortable with adopting these technological innovations, perhaps due to lack of proper training and development.

I believe that organizations need to conduct proper training and development programs for their employees before adopting any AI tool or software in order to make the working more effective and efficient and for better results.